Refund policy
Return & Refund Policy
We want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return within 30 days of receiving your item.
Return Eligibility
To be eligible for a return, the item must be unused, in the same condition in which you received it, and in its original packaging when applicable. You may also be asked to provide proof of purchase.
Non-returnable items
Certain items may not be eligible for return, including personalized products, used products, and items that cannot be returned for health, safety, or hygiene reasons.
How to Request a Return
To request a return, please contact us with your order number and a brief explanation of the reason for the return. We will provide you with return instructions if your request is approved.
Refunds
Once we receive and inspect the returned item, we will notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method.
Please allow your bank or payment provider additional time to process and post the refund to your account.
Return Shipping
If the return is due to an incorrect, damaged, or defective item, we will provide appropriate return instructions. For other returns, the customer may be responsible for return shipping costs.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible with your order number and photos of the item.
Order Cancellations
Cancellation requests must be submitted before the order has been processed or shipped. Once an order has been shipped, it may no longer be possible to cancel it, and the return process may apply.
Contact Us
If you have any questions about returns or refunds, please contact us through our store's contact information.